Exchange & Return

Terms & Conditions

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return. 

For items bought under any sales promotion, no returns or exchanges will be accepted unless the product is found faulty or defective. 

Please note that online order return / exchange is not acceptable in Paris Flagship store.

Online Order Return

You have 30 days from the shipping date of your order to return your purchase from free of charge. 

All returning items has to be unused and remain in its original packaging.

To request an order return, please provide the order number and images of the product(s) you wish to return. Please email the above information to

Please note that online order return could only be processed via the above procedure and will not be accepted in Paris Flagship Store.


Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 


For exchange, you will be eligible to exchange for products of the same value with the original ordered product unsealed and without usage.

Paris Flagship Store Return & Exchange

- Applicable to purchase made in Paris Flagship store only.

- Item may be exchanged/ returned within 30 days of purchase in its original condition with tags and packaging intact; any signs of wear will not be accepted. 

- Item can be exchanged once only with official receipt presented.

- Exchange value must be the same or more than original receipt; unused exchange credit will be forfeited.

- No exchange or return for customised products (including our Co-Create Phone Case & topologie edit Phone Case).

- Discounted item is eligible for exchange and return.

- Exchange/ return could only be processed in Topologie Official Stores.

- For phone cases, Topologie is not liable for any damages or losses due to falling when the product is installed or used. Topologie does not guarantee 100% protection for your smartphone. Scratches may occur from particles that can get inside the case. Handle with care and at your own risk.

- Topologie reserves the right for final decision in case of disputes.

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